Privacy Policy

Types of Data We Collect

• Personal Data: Such as first name, last name, email address, phone number, physical address, and identification details required to verify your age and identity in accordance with gambling industry regulatory requirements.
• Technical Data: Includes IP address, information about the device you use (such as device type, operating system, browser), connection data, and cookies that help optimize your experience and ensure platform security.
• Gaming Data: We record information related to your activity on the platform, such as betting history, game results, session durations, and other data related to the use of our services, in order to ensure fair and responsible gambling.

How We Collect Data

• Registration Forms: When creating an account, we ask you to provide personal information through online registration forms.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect technical data and monitor your behavior on the website.
• Analytics Tools: We implement data analytics tools that help us understand platform usage and improve our services.
• Gameplay Monitoring: We record gameplay activity data for security, fraud prevention, and regulatory compliance purposes.
• Third-Party Sources: In certain cases, we receive data from third parties such as identity verification services or payment partners, always in a lawful and transparent manner.

Purposes and Legal Basis for Processing

• Service Provision: We process your data to provide gambling services, manage your account, and ensure proper platform operation (contractual basis).
• Legal Compliance: We process data to comply with legal and regulatory obligations governing the gambling industry (legal obligation).
• Security and Fraud Prevention: We use data to protect the platform and users from malicious activities and fraud (legitimate interest).
• Marketing and Communication: With your consent, we process data to send promotional messages and updates about offers and new products (consent).
• Service Improvement: We analyze anonymous or aggregated data to enhance user experience and improve our services (legitimate interest).

How We Use Your Data

• Account Management: We ensure the proper functioning of your account, including identity verification and management of your details.
• Game Provision: We use data to enable your participation in gambling activities, record your bets, and manage results.
• Customer Support: Your data helps our support team respond to requests, resolve issues, and provide personalized assistance.
• Marketing Communications: With your consent, we send you updates, offers, and news about our products and services.
• Regulatory Compliance: We use data to fulfill obligations toward regulatory authorities and prevent illegal activities.

Data Sharing and Third Parties

• Payment Providers: We share data with partners who process your payments, always with strict protective measures in place.
• Regulatory Authorities: Where required by law or regulation, we provide data to competent supervisory and regulatory authorities.
• Marketing Partners: With your consent, we cooperate with third parties to send promotional communications.
• Service Providers: We may share data with technical partners and service providers who support platform operations, and who are bound by strict confidentiality obligations.

International Data Transfers

Data Retention Periods

• Personal and Technical Data: Retained for as long as your relationship with the platform continues and for a reasonable period afterward for compliance and dispute resolution purposes.
• Gaming Data: Stored for the period required by regulatory authorities to ensure transparency and fair gaming practices.
• Marketing Data: Deleted immediately after you withdraw your consent or after a reasonable retention period.

Your Rights Under the GDPR

• Right of Access: You may request a copy of the data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data, provided there are no legal retention obligations.
• Right to Data Portability: You have the right to receive your data in a structured, commonly used format.
• Right to Restrict Processing: You may request restriction of the processing of your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data based on your particular situation.
• Right to Withdraw Consent: If you have given consent for processing, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, you may contact the Chicken Road data protection team.

Cookies and Tracking

• Essential Cookies: These are necessary for the operation of the website and cannot be disabled.
• Functional Cookies: Help store preferences and improve functionality.
• Analytics Cookies: Collect anonymous data about website usage for statistical purposes.
• Marketing Cookies: Used to display personalized advertisements and track campaign effectiveness.

You can manage your cookie preferences through your browser settings or via the cookie management tools provided on the website.

Data Security Measures

• Data Encryption: We use encryption protocols for the transmission and storage of sensitive information.
• Access Control: Data access is restricted to authorized personnel only.
• Threat Detection and Prevention Systems: We implement systems to detect and respond to potential security threats.
• Staff Training: Our staff receives regular training on data protection and security practices.
• Risk Assessments: We conduct regular assessments to ensure the effectiveness of our security measures.